Every Clash of Clans Update, there are several players that have big issues to continue playing Clash of Clans as soon as the update gets released – sometimes it’s more and sometimes less but a lot of people are writing me emails and comments with this problem so I decided that it might be of help for you when I give you some help here in this article.
In this article you will find help for these two big issues:
- Fix the “Clash of Clans isn’t compatible with your device or version” error
- No update in AppStore or Play Store (unable to update)
But before we start, here’s an advice to EVERY SINGLE CLASHER IN THE WORLD: Make sure that you have connected your account because that’s the only way how you can save it!!! This all gets so much more complicated if you don’t do it and it can happen to everyone and worst-case you could wait up to 2 weeks until Supercell Support will recover your account to your device!
You will find that in the settings inside your Clash of Clans app:
So make sure that this is the first thing you do, then you are sure that your account progress will always be saved, no matter what happens!
If you haven’t done this, you will need to contact support after Clash of Clans is running again – because in most cases it will require you to install the game again. Supercell Support will recover your village even when you didn’t connect it to Gamecenter/Google Play, but you will need to write them your account details (name, level, clan etc.) and wait up to 2 weeks.
In this case please refer here: CLICK HERE
Fix “Clash of Clans isn’t compatible with your device” error
This is a problem that sometimes occurs when the Google Play version is not up to date, people use Custom ROM or installed the Clash of Clans game directly via APK file on the device.
There’s an easy first check you will need to follow these steps explained in this video here:
This will make sure that you have the latest Google Play Store version on your device. Once done that you can search for Clash of Clans there and update/download it and everything should be fine.
If that doesn’t work, you should try to go to Settings>Application Manager>Google Play Store>Clear data/cache & the same for Google Play services and try again to install it from the Google Play Store. In 95% of all cases, this simply solves the problem 🙂
Still not working?
If that’s still not working you can do a last and final step and that’s uninstalling the game and install the latest version manually – but please pay attention that you HAVE TO HAVE your progress saved by having your account connected to your Google Play account! (see above) otherwise, you could wait very long until Supercell will recover your account!
If you have done that, you can just uninstall Clash of Clans, go to the Play Store and then install it again in the latest version from there.
When having done that, you can simply load your village again by connecting it again:
Unable To Update Clash of Clans
If this happens on an iOS device, you can simply try to go to the AppStore app directly, select “Updates” at the bottom and then refresh the list. If that doesn’t work, simply restart your iPhone or iPad by holding your sleep and home button until the Apple logo shows up.
If you play on Android, it’s normally not happening, but a restart of your device would help as well. If not, please try the steps shown above to get the latest update installed 🙂